Terms and Conditions

Man With a Van Mile End Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Mile End provides man and van, removals, delivery and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Man With a Van Mile End for the supply of services, incorporating these Terms and Conditions and the details confirmed in your booking.

We, us or our means Man With a Van Mile End.

You or your means the customer who makes the booking and in whose name the Agreement is made.

Services means any man and van, removals, relocation, delivery, loading, unloading, packing assistance or related services provided by us.

Goods means the items, belongings, furniture, equipment, stock or other property which you ask us to move, transport or handle.

Scope of Services

We provide man with a van and general removal services for domestic and commercial customers. Our services may include loading, transportation, unloading and limited packing assistance, as agreed at the time of booking.

The specific services to be provided, the collection and delivery addresses, dates, times, vehicle size, number of personnel and any additional requirements will be confirmed during the booking process and will form part of the Agreement.

We reserve the right to decline any booking where the requested work falls outside our normal operations, involves prohibited items, breaches waste regulations, or cannot be carried out safely or lawfully.

Booking Process

You may request a quotation and make a booking by contacting us through our accepted communication channels. Quotations are based on the information you provide, including but not limited to:

1. The collection and delivery addresses.

2. The nature, quantity and approximate value of the Goods.

3. Access conditions at collection and delivery locations, including floor levels, lifts, parking availability and distance to the vehicle.

4. Any special handling requirements, such as fragile or bulky items.

5. Your preferred date and time for the Service.

You are responsible for ensuring that all information provided is accurate, complete and up to date. If the information supplied is incomplete or inaccurate, we may:

1. Adjust the price to reflect the actual work required.

2. Decline to carry out part or all of the Service if it is materially different from what was agreed.

A booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable terms relating to deposits and payments. We may require a deposit to secure the booking; where applicable, you will be informed of this requirement at the time of booking.

Access, Parking and Your Responsibilities

You are responsible for ensuring that suitable vehicle access and parking are available at both the collection and delivery addresses for the agreed time slots. This includes obtaining any necessary permits or authorisations.

Parking charges, fines or penalties incurred as a direct result of inadequate arrangements, inaccurate information or non-availability of parking at the addresses you provide will be added to your final bill and are payable by you.

You must:

1. Ensure that all Goods are ready to be moved at the agreed time.

2. Securely pack your Goods unless you have specifically booked packing assistance.

3. Remove and safely store any valuables, important documents, cash, jewellery or irreplaceable items, as these are excluded from our liability.

4. Be present or represented by an authorised person at collection and delivery to provide access, give instructions and check the Goods.

Payments and Pricing

Our charges are based on one or a combination of the following:

1. Hourly rates for the vehicle and number of personnel supplied.

2. Fixed-price quotations for an agreed scope of work.

3. Additional charges for long-distance travel, waiting time, extra labour, tolls, congestion or clean-up where applicable.

All prices will be communicated to you before you confirm your booking. Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes, charges or fees that may be imposed by law.

Payment terms will be confirmed at the time of booking. We may require:

1. A deposit to secure your booking, payable in advance.

2. Payment in full on completion of the Service.

3. Payment in advance for certain jobs, such as long-distance or large-volume moves.

We accept the methods of payment that will be notified to you during the booking process. You agree to pay all amounts due in accordance with the agreed payment terms. Failure to pay on time may result in:

1. Suspension or cancellation of the Service.

2. Additional charges for late payment and any reasonable costs of debt recovery.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice through our accepted communication channels. The following terms apply unless otherwise agreed in writing:

1. Cancellations made more than 48 hours before the scheduled start time may be made without a cancellation fee, although any non-refundable third-party costs already incurred by us may be charged.

2. Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 per cent of the quoted price or deposit.

3. Cancellations made less than 24 hours before the scheduled start time may be charged at up to 100 per cent of the quoted price or deposit, to reflect the costs and lost opportunity to take other bookings.

If you wish to change the date, time, addresses or scope of the Service, we will use reasonable efforts to accommodate the change, subject to availability and any revised charges. If we cannot accommodate the change, and you choose to cancel, the above cancellation terms may apply.

We may cancel or postpone the Service by giving you as much notice as reasonably possible where:

1. There are safety or access concerns.

2. You are in breach of these Terms and Conditions.

3. Circumstances beyond our reasonable control prevent us from carrying out the work.

In such cases, our liability will be limited to the return of any deposit or prepayment you have made for the affected booking, and we will not be liable for any indirect or consequential loss arising from the cancellation or postponement.

Customer Property, Packing and Excluded Items

You are responsible for adequately packing and protecting your Goods for transport unless you have booked packing assistance as part of the Service. Fragile items must be properly wrapped and labelled, and furniture or appliances should be prepared in accordance with manufacturer guidance where applicable.

We do not accept responsibility for loss or damage arising from:

1. Inadequate or improper packing by you or a third party.

2. Normal wear and tear, deterioration or pre-existing damage.

3. The inherent nature or defect of the Goods, including perishable or delicate items.

The following items must not be included in your Goods and are excluded from our liability:

1. Cash, jewellery, watches or other high-value personal items.

2. Important documents, passports, identification, deeds or securities.

3. Hazardous, illegal or prohibited items, including flammable, explosive, toxic or corrosive substances.

4. Live animals or plants, unless specifically agreed in writing.

If such items are included without our knowledge, you do so entirely at your own risk and you will be responsible for any loss, damage or costs arising from their inclusion.

Liability and Limits of Responsibility

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.

We will not be liable for:

1. Any loss or damage arising from circumstances outside our reasonable control, including but not limited to traffic delays, road closures, severe weather, accidents, or acts of third parties.

2. Indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress.

3. Loss of or damage to Goods where you or your representative have signed a delivery or completion note confirming that the Goods have been delivered in apparent good order.

4. Loss or damage that is not notified to us in writing within a reasonable time, and in any event no later than seven days after completion of the Service.

Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount taking into account the nature and condition of the Goods, subject always to any mandatory provisions of law. If you wish to declare a higher value, this must be agreed in writing before the Service and may be subject to additional charges or insurance arrangements.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Delays and Waiting Time

We will make reasonable efforts to adhere to agreed arrival and completion times, but these times are estimates and not guaranteed. Delays may occur due to traffic, access issues, weather or other factors beyond our control.

If we are delayed for reasons within your control, such as lack of access, incomplete packing, absence of keys or parking problems, we may charge waiting time at our standard hourly rate or as otherwise agreed. This will be added to your final bill.

Waste, Disposal and Environmental Regulations

We operate in compliance with applicable waste and environmental regulations. We are not a general waste disposal company and will not remove household refuse, construction waste, hazardous materials or any items that would require a specific waste carrier licence unless this has been expressly agreed in advance and is lawful.

You must not ask us to transport or dispose of items in a manner that would breach waste management or environmental laws. If prohibited waste or materials are found among your Goods, we may refuse to carry them and you may be liable for any costs, fines or penalties arising from their presence.

Where we agree to take items for disposal, they will be handled in accordance with relevant regulations, and additional charges may apply. We may refuse to remove any items that are unsafe to handle, inadequately contained, contaminated, or appear to breach any legal requirement.

Insurance

We maintain appropriate insurance cover for our operations in line with industry practice. This may include public liability and limited cover for Goods in transit, subject to policy terms, conditions and exclusions.

You are encouraged to arrange your own additional insurance for high-value or particularly fragile items, or where you require cover beyond the limits stated or reasonably implied by these Terms and Conditions. We are not responsible for any shortfall between our insurance cover and the value of your Goods.

Complaints and Claims

If you are dissatisfied with any aspect of our Service, you should raise your concern with our representative at the time, so that we have an opportunity to rectify the issue where possible.

Any claim for loss of or damage to Goods must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the Service. Your notice should include details of the Goods affected and the nature of the loss or damage.

We may request evidence, such as photographs, receipts or valuations, and we may inspect the Goods before any settlement is agreed. Failure to notify us within the stated period may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

Data Protection and Privacy

We will collect and process personal information about you in order to manage your booking, deliver the Services, process payments and handle any queries or complaints. We will only use your personal data for lawful purposes and in accordance with applicable data protection laws.

By making a booking, you consent to us using your personal information for these purposes. We will not sell your personal data to third parties. We may share your information with trusted partners or subcontractors solely to the extent necessary to perform the Services or comply with legal obligations.

Subcontracting

We reserve the right to use suitable subcontractors or partner companies to carry out all or part of the Services, provided that we remain responsible for the proper performance of the Agreement in accordance with these Terms and Conditions.

Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Agreement. Any variation to these Terms and Conditions will only be effective if agreed in writing by us.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.

Entire Agreement

These Terms and Conditions, together with the details confirmed in your booking, constitute the entire Agreement between you and Man With a Van Mile End in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in this Agreement.