Privacy Policy

Man With a Van Mile End Privacy Policy

This Privacy Policy explains how Man With a Van Mile End collects, uses, stores, and protects personal data of its customers and prospective customers. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man With a Van Mile End customers and service users in the Mile End area.

Who We Are and Scope of This Policy

Man With a Van Mile End provides man and van, moving, and related services in the Mile End area. In relation to the personal data we collect and process about our customers, we act as a data controller. This means we decide how and why your personal data is used when we deliver our services and manage our business.

This Privacy Policy covers personal data we collect when you contact us, request a quote, make a booking, use our services, or interact with us in any other way in the context of our services in the Mile End area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The personal data we may collect includes:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other address you provide to us for the performance of our services.

Communication details, such as messages or information you choose to share when you contact us to request information, a quotation, or customer support.

Service and booking details, such as details of the services you request, dates and times of bookings, inventory or job notes, and any special instructions you provide in relation to a move or delivery.

Payment-related information, such as records confirming that payment has been made and information required for accounting and invoicing. We do not store full payment card details if a third-party payment processor is used.

Technical or usage information, where applicable, such as basic information about how you interact with any online pages we operate, limited to what is necessary to deliver and improve our services. We do not intentionally collect more data than needed for our stated purposes.

How We Use Your Personal Data

We use your personal data to provide and manage our services to you and to operate our business. This includes:

Handling enquiries and providing quotations for man and van or moving services.

Setting up, confirming, and managing bookings and schedules.

Planning and performing collections, transport, and deliveries.

Communicating with you about your enquiry or booking, including confirmations, changes, and updates.

Issuing invoices, processing payments, and managing accounts and records for tax and accounting purposes.

Responding to complaints, handling disputes, and providing customer service and support.

Improving our services, including reviewing feedback and patterns of use in order to provide a better service to customers in the Mile End area.

Complying with our legal and regulatory obligations and cooperating with law enforcement or regulatory authorities where required by law.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, our lawful bases may include:

Contract: We process personal data that is necessary to enter into or perform a contract with you, for example when you request a quote, book a service, or we carry out a move or delivery for you.

Legal obligation: We may process personal data to comply with legal obligations, such as tax, accounting, or other regulatory requirements.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing and improving our services, safeguarding our property and vehicles, and defending or exercising legal claims.

Consent: In limited cases, we may rely on your consent, for example where you have specifically agreed to receive certain types of communications. Where we rely on consent, you can withdraw it at any time.

Data Sharing and Data Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as separate data controllers where appropriate. These may include:

Service providers who assist us in operating our business, such as payment processing providers, accountants, or IT and administrative support services.

Subcontractors or drivers who help deliver the man and van or moving services you have booked, to the extent they need relevant details such as your name, collection and delivery addresses, and job information.

Professional advisers, such as legal or financial advisers, where necessary to protect or enforce our rights or to obtain professional guidance.

Public authorities or law enforcement agencies, where we are legally required to disclose personal data or where disclosure is necessary to protect the rights, property, or safety of our customers, staff, or others.

Where we use data processors, we ensure that appropriate contractual and organisational safeguards are in place so that your personal data is processed securely and only in accordance with our instructions and applicable data protection laws.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

In general, we keep customer and booking records for a period that enables us to provide our services, handle any queries or complaints, and meet our tax and accounting obligations. After this period, we will securely delete or anonymise your personal data, unless we are required by law to keep it for a longer period.

The exact retention period may vary depending on the nature of the data and our legal obligations. We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

These measures include restricting access to personal data to those who have a business need to know, using secure methods to store and transmit data where appropriate, and training relevant personnel on data protection and confidentiality. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Our services are primarily provided to customers in the Mile End area. If we ever need to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place so that your personal data continues to receive a level of protection that is essentially equivalent to that provided under applicable data protection laws.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. Depending on the circumstances and subject to certain conditions and exemptions, these rights may include:

The right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: In certain situations, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our reasons for processing it.

The right to object: You may object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, and in some cases we must stop processing unless we have compelling legitimate grounds to continue.

The right to data portability: Where the processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we handle personal data. Any changes will apply from the date they are made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data as a Man With a Van Mile End customer in the Mile End area.